Privacy Policy

1. Who We Are

FineTex Finishes (ABN 79 160 675 829) operates the website finetexfinishes.com.au. In this policy, “we”, “us”, and “our” refer to FineTex Finishes. We are committed to protecting your privacy and handling your personal information in accordance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

2. Information We Collect

We may collect the following types of personal information:

• Contact information: Name, email address, phone number, and address when you submit a contact or quote request form.
• Usage data: Information about how you interact with our website, including pages visited, time spent, browser type, device type, IP address, and referring URL.
• Cookies and tracking data: We use cookies and similar technologies to collect analytics data (see Section 5).

3. How We Use Your Information

We use your personal information to:

• Respond to your enquiries and provide quotes for our rendering services.
• Improve our website, services, and user experience.
• Analyse website traffic and usage patterns.
• Measure the effectiveness of our advertising campaigns.
• Comply with legal obligations.

4. How We Share Your Information

We do not sell your personal information. We may share your information with:

• Service providers: Third-party services that help us operate our website and business (e.g., email delivery, hosting).
• Analytics providers: Google Analytics and Google Ads (see Section 5).
• Legal requirements: When required by law, regulation, or legal process.

5. Analytics & Advertising

This website uses Google Analytics 4 (GA4) and Google Ads conversion tracking to understand how visitors use our site and to measure the effectiveness of our advertising.

These services may collect:

• Pages you visit and how long you spend on them.
• Your approximate geographic location (city/region level).
• Your device type, browser, and operating system.
• How you arrived at our site (e.g., search engine, ad click, direct visit).
• Interactions such as scrolls, outbound clicks, and form submissions.

Google may use this data in accordance with their own privacy policy. You can learn more at Google's Privacy Policy and opt out of Google Analytics tracking by installing the Google Analytics Opt-out Browser Add-on.

6. Cookies

Our website uses cookies - small text files stored on your device - to enable analytics and advertising features. You can control cookies through your browser settings. Disabling cookies may affect your experience on our site.

7. Data Security

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. Our website uses HTTPS encryption for all data transmission.

8. Your Rights

Under Australian privacy law, you have the right to:

• Access the personal information we hold about you.
• Request correction of inaccurate information.
• Request deletion of your personal information.
• Opt out of marketing communications.

To exercise any of these rights, contact us at info@finetexfinishes.com.au.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those websites and encourage you to read their privacy policies.

10. Changes to This Policy

We may update this privacy policy from time to time. Changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.

11. Contact Us

If you have questions about this privacy policy or our data practices, contact us:

• Email: info@finetexfinishes.com.au
• Phone: 0420 849 089
• Address: 3 Peter Close, Tumbi Umbi NSW 2261